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This page explains how to request help with returns, replacements, damaged items, or incorrect orders.
Effective date: June 25, 2026
Because each piece is one-of-a-kind, return options can depend on the item and situation. Contact us promptly after delivery if there is a concern with your purchase.
Items should remain unused, in original packaging when possible, and accompanied by proof of purchase unless we approve a different arrangement.
Some items may not be eligible for return once used, customized, altered, or marked final sale.
If your order arrives damaged or you receive the wrong item, contact us as soon as possible with your order number and a photo of the issue. We will review the case and work toward a replacement, refund, or store credit when appropriate.
Approved refunds are returned to the original payment method. Processing time depends on your bank or card issuer.
Use the contact page to tell us what you ordered, why you want to return it, and whether you prefer a refund, replacement, or store credit. We will reply with next steps.
